2012年12月英语四级考试阅读真题练习第十七篇_第2页

　　注意：此部分试题请在答题卡2上作答。

　　62. Why are store managers often the last to hear complaints?www.examｗ.com

　　A) Most customers won’t bother to complain even if they have had unhappy experiences.

　　B) Customers would rather relate their unhappy experiences to people around them.

　　C) Few customers believe the service will be improved.

　　D) Customers have no easy access to store managers.

　　63. What does Paula Courtney imply by saying “…the shopper must also find a replacement” (Line 2, Para. 4)

　　A) New customers are bound to replace old ones.

　　B) It is not likely the shopper can find the same products in other stores.

　　C) Most stores provide the same kind of service.

　　D) Not complaining to manager causes the shopper some trouble too.

　　64. Shop owners often hire moonlighting police as parking attendants so that shoppers________.

　　A) can stay longer browsing in the store

　　B) won’t have trouble parking their cars

　　C) won’t have any worrier about security

　　D) can find their cars easily after shopping

　　65. What contributes most to smoothing over issues with customers?

　　A) Manners of the salespeople.

　　B) Hiring of efficient employees

　　C) Huge supply of goods for sale.

　　D) Design of store layout.

　　66. To achieve better shopping experiences, customers are advised to ________.

　　A) exert pressure on stores to improve their service

　　B) settle their disputes with stores in a diplomatic way

　　C) voice their dissatisfaction to store managers directly

　　D) shop around and make comparisons between stores