电话英语之各类情况全过程汇总_第8页

　　B：I beg you pardon?Miss who?

　　A：Miss Li.Anna Li.

　　B：I'm sorry，but I don't know that name.You must have thewrong number.

　　A：Come on.I know Anna's there.Let me talk to her.

　　B：Sorry.There's no one named Anna here.Are you sure you havethe right name?

　　A：Sure.

　　B：What number are you trying to dial?

　　A：It's 423-6681.Isn't it right?

　　B：No.It isn't.It's 423-6631.

　　A：I'm sorry to have bothered you.

　　B：No problem. 转

　　Dialogue B

　　(A：Operator B：Zhou Qiang)

　　A：Operator.Can I help you?

　　B：I'd like to make a person-to-person call to Beijing，China.Thenumber is 6634-6972，and I want to speak to Mr.Qin.

　　A：To Mr.Qin at 6634-6972?

　　B：Yes，that's right.

　　A：May I have your name and telephone number?

　　B：My name is Zhou Qiang，and the phone number is 756-3284.

　　A：Mr.Zhou，will you hold the line，please?

　　(Pause)

　　Mr.Zhou，there is no Qin at that number.Will you check thenumber again，please?

　　A：What the number I gave you，operator?

　　B：It's 6634-6972.

　　A：Oh，I'm sorry.It should have been 6634-6672，not 6972.I'vegiven you a wrong number.

　　B：Are you sure this time?

　　A：Yes.

　　B：OK.Let me try again.

　　A：Thank you.

　　Dialogue C

　　(A：Mrs. Charles B：Clerk)

　　A：Hello.This is Mrs.Charles.I'd like to buy a new car.Couldyou offer me a new type of the car，please?

　　B：Oh，Madam，buy what?

　　A：A new car.And I've got a small family，two children，and I haven't got a lot of money and…

　　B：Oh，oh，Madam，Madam.I'm afraid you have the wrong num-ber.

　　A：Isn't this the car store?

　　B：No.It's Mike's Sporting Goods.

　　A：Oh，sorry.Do you know the number for a car store，then?

　　B：No.I don't.I suggest you look in the phone book.

　　A：I'm sorry to have bothered you.

　　B：No problem.

　　Words and Expressions

　　beg vt./vi.乞求;请求;恳求

　　pardon n.原谅，请再说一遍

　　come on 来吧;快点;出现，上演

　　check v.制止;控制;检查，核对

　　offer v./n.提供;提出;提议

　　v.呈现，出现

　　type vt.打字;拍发

　　madam n.夫人，女士，太太，小姐

　　store v.贮藏，贮存，商店

　　goods n.商品，货物，财产

　　suggest vt.建议，提出

　　phone book 电话簿

　　problem n.难题，问题

　　电话英语8.分机、占线

　　134.How may I direct you call?

　　您要哪里?

　　135.Could I have extension 239，please?

　　请转接分机239。

　　136.I'm sorry the number's engaged.

　　对不起，这个电话有人在打。

　　137.The line is free now.I'll put you through.

　　不占线了，我帮您接过去。

　　138.Whom am I speaking to，please?

　　请问是哪位?

　　139.Do you mind if I use your phone?

　　我可以用一下你的电话吗?

　　140.I wonder if I could make a long distance call?

　　我能打个长途吗?

　　141.I'd like the extension 4130，please.

　　请转4130分机。

　　142.The number is busy now.

　　电话占线。

　　143.Well，it's ringing，go ahead，please.

　　好了，通了，请讲话。

　　144.And it took me quite a long time getting to you.

　　好不容易才给你打通。

　　145.I've been busy on the phone.

　　我一直在通话。

　　Dialogue A

　　(A：Operator B：Mary C：Jim)

　　A：Hello.Dodge Automobiles.How may I driect you call?

　　B：Could I have extension 239，please?

　　A：I'm sorry the number's engaged.Would you care to wait，please?

　　B：Sure.

　　(A few minutes later.)

　　A：The line is free now.I'll put you through.

　　C：Hello.This is Jim.Whom am I speaking to，please?

　　B：It's Mary.

　　C：Oh，Mary.

　　B：Where were you last night，Jim?I waited for you for almost anhour.

　　C：Oh!I'm sorry.I completely forgot.

　　B：You forgot!What did you do last night?

　　C：I stayed in…I was studying.

　　B：No，you weren't.I saw you at a quarter past seven and youwere with another girl.

　　C：I'm sorry，Mary.I'll explain everything.It won't happen a-gain.

　　B：It certainly won't.I'm never going to see you again(Maryhangs up the receiver).

　　Dialogue B

　　(A：Susan B：John C：Operator D：Mike)