投诉邮件
例句：
I regret to inform you that…
……我很遗憾地通知您……
We will need a replacement at once.
我们需要立即更换商品。
The problem was due to…
……问题是由于……造成的。
Please advise us immediately when we can expect a solution.
请立即告诉我们何时能有解决方案。
I would like my purchase to be refunded.
我想退款。
I urge you to have this situation investigated at once.
我强烈要求你立即调查这件事。
商务邮件：
Dear Ms. Zhang，
I regret to inform you that the crystal wine glasses delivered today arrived without a single wine glass intact. For your convenience, I have attached copies of our order and your invoice for these wine glasses.
We will need a replacement order at once, as well as instructions for returning the damaged goods. You may want to conduct your own investigation, but it appears to us that it was due to improper packing. Please advise us immediately when we can expect the new shipment.
Sincerely，
Carly Christensen
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