交际用语一道歉
(一) 道歉语Sorry . Excuse meI beg your pardon.I’m sorry for losing your bag.I’m sorry to interrupt you,.I’m sorry that I’m late.
(二) 应答语That’s all right./OK.Never mind . It doesn’t matter.It’s nothing. Forget it.
(一) 打电话用语Hello. May I speak to Tom?Hello. I’d like to speak to …Is that ……speaking?Extention six two two six,please?Can I leave a message?I’ll call back again/later.I’ll ring him up again.
(二) 接电话用语Hello,This is …speaking.Hello,Who is thatHold the line ,pleaseHold on please.Just a monment ,pleaseHello,Who is speaking?Sorry. He isn’t here right now.Can I take a message?Sorry. I can’t hear you.The line is busy/bad.I couldn’t get through.Sorry . I’m afraid you have the wrong number.You are wanted on the phone.There’s a call for you .
，我们将会及时处理。
