2008年12月大学英语四级考试真题与答案_第3页

Part IV Reading Comprehension (Reading in Depth)  (25 minutes)
Section A
Directions: In this section, there is a passage with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the passage. Reading the passage through carefully before making your choices. Each choice in the bank is identified by a letter. Please mark the corresponding letter for each item on Answer Sheet 2 with a single line through the centre. You may not use any of the words in the bank more than once.
Questions 47 to 56 are based on the following passage.
A bookless life is an incomplete life. Books influence the depth and breadth of life. They meet the natural 47______ for freedom, for expression, for creativity and beauty of life. Learners, therefore, must have books, and the right type of book, for the satisfaction of their need. Readers turn 48______ to books because their curiosity concerning all manners of things, their eagerness to share in the experiences of others and their need to 49______ from their own limited environment lead them to find in books food for the the mind and spirit. Through their reading they find a deeper significance to life as books acquaint them with life in the world as it was and it is now. They are presented with a 50______of human experiences and come to 51______ other ways of thought and living. And while 52______ their own relationships and responses to readers often find that the  53______ in their stories are going through similar adjustments, which help to clarify and give significance to their own.
Books provide 54______ material for readers' imagination to grow. Imagination is a valuable quality and a motivating power, and stimulates achievement. While enriching their imagination, books 55______ their outlook, develop a fact-finding attitude and train them to use leisure 56______. The social and educational significance of the readers' books cannot be overestimated in an academic library.
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Section B
Directions: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A), B), C) and D). You should decide on the best choice and mark the corresponding letter on Answer Sheet 2 with a single line through the centre.
Passage one
Question 57 to 61 are based on the following passage.
   If you’re a male and you’re reading this , congratulations : you’re a survivor. According to statistics, you’re more than twice as likely to die of skin cancer than a woman ,and nine times more likely to die of AIDS . Assuming you make it to the end of your natural term, about 78years for men in Australia , you’ll die on average five years before a woman.
    There’re many reasons for this ---typically , men take more risks than women and are more likely to drink and smoke—but perhaps more importantly , men don’t go to the doctor.
    “men aren’t seeing doctors as often as they should ,” says Dr.Gullotta . “this is particularly so for the over-40s, when diseases tend to strike .”
    Gullotta say a healthy man should visit the doctor every year or two . For those over 45,it should be at least once a year .
    Two months ago Gullotta saw a 50-year-old man who had delayed doing anything about his smoker’s cough for a year .
    “when I finally saw him it had already spread and he has since died from lung cancer ,” he says. “Earlier detection and treatment may not have cured him  but it would have prolonged his life .”
    According to a recent survey ,95% of women aged between 15 and early 40s see a doctor once a year , compared to 70% of men in the same age group.
    “A lot of men think they’re invincible (不可战胜的),” Gullatta says . “they only come in when a friend drops dead on the golf course and they think ,’Geez,if it could happen to him ,……’ ”
    Then there’s the ostrich approach .”Some men are scared of what might be there and would rather not know ,” says Dr.Ross Cartmill.
    “most men get their cars serviced more regularly than they service their bodies ,” Garmill says .He believes most diseases that commonly affect men could be addressed by preventive check-ups.
Regular check-us for men would inevitably lace strain on the public purse , Cartmill says . “but prevention is cheaper in the long run than having to treat the disease . Besides , the ultimate cost is far greater :it’s called premature death .”
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57．Why does the author congratulate his male readers at the beginning of the passage ?
      A)They are more likely to survive serious diseases today
      B）Their average life span has been considerably extended
      C)They have lived long enough to read this article      D)They are sure to enjoy a longer and happier life
58.What does the author state is the most important reason men die five years earlier on average than women ?
      A)men drink and smoke much more than women       B)men don’t seek medical care as often as women
      C)men aren’t as cautious as women in face of danger   D)men are more likely to suffer from fatal disease
59.Which of the following best completes the sentence “Geez ,if it could happen to him, ...”(line 2, para.8)
      A)it could happen to me ,too   B）I should avoid playing golf
      C)I should consider myself lucky       D)it would be a big misfortune
60. what does Dr.Ross Cartmill mean by “the ostrich approach “(Line 1 ,Para 9)
      A)A cause attitude towards one’s health conditions
      B)A new therapy for certain psychological problems
      C)Refusal to get medical treatment for fear of the pain involved
      D)Unwillingness to find out about one’s disease because of fear
61.What does Cartmill say about regular check-ups for men ?
      A)They may increase public expense         B)They will save money in the long run
      C)They may cause psychological strain s on men       D)They will enable men to live as long as women
Passage two
Question 62 to 66 are based on the following passage.
    High-quality customer service is preached by many, but actually keeping customers happy is easier said than done.
    Shoppers seldom complain to the manager or owner of a retail store ,but instead will alert their friends, relatives, co-workers, strangers and anyone who will listen.
    Store managers are often the last to hear complaints,and often find out only when their regular customers decide to frequent their competitors, according to study jointly conducted by Verde Group and Wharton School.
    “storytelling hurts retailers and entertains consumers” said Paula Courtney, President of the Verde Group. “The store losers the customer, but the shopper must also find a replacement”
    On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.
    According to the research, shopper who purchased clothing encountered the most problem Ranked second and third were grocery and electronics customers.
    The most common complaints include filled parking lots, cluttered shelves over loaded racks, out-of-stock items, long check-out lines, and rude salespeople.
    During peak shopping hours, some retailers solved the parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly , and avoided confrontation between those eyeing the same parking space.
    Retailers can relieve the headaches by redesigning store layouts,  pre-stocking sales items,  hiring speedy and experienced cashiers , and having sales representatives on hand to answer question .
    Most importantly , salespeople should be diplomatic and polite with angry customers .
    “Retailers who’er responsive and friendly are more likely to smooth over issues than those who aren’t so friendly , “ said professor Stephen Hoch .” Maybe something as simple as a greeter at the store entrance would help .“
Customers can also improve future shopping experiences by filing complaints to the retailer , instead of complaining to the rest of the world . Retailers are hard-pressed to improve when they hace no idea what is wrong.
注意：此部分试题请在答题卡2上作答。
62. Why are store managers often the last to hear complaints?
      A)Most customers won’t bother to complain even if they have had unhappy experiences.
      B)Customers would rather relate their unhappy experiences to people around them.
      C)Few customers believe the service will be improved     D) customers have no easy access to store managers
63.what does Paula Courtney imply by saying”... the shopper must also find a replacement”(Line 2,Pra.4)
      A)New customers are bound to replace old ones
      B)It is not likely the shopper can find the same products on oter stores.
      C)Most stores provide the same kind of service
      D) Not complaining to the manager cause the shopper some trouble too.
64. Shop owners often hire moonlighting police as parking attendants so that shopper___.
      A)can stay longer browsing in the store      B)won’t have trouble parking their cars
      C) won’t have any worries about security D) can find their cars easily after shopping
65.What contributes most to smoothing over issues with customers?
      A)Manners of the salespeople       B)Hiring of efficient employees
      C)Huge supply of goods for sale      D)Design of store layout
66.To achieve better shopping experiences , customers are advised to___
      A)exert pressure on store to improve their service      B)settle their disputes with stores in a diplomatic way
      C)voice their dissatisfaction to store managers directly  D)shop around and make comparisons between stores