投诉类 complaint and apology
投诉信结构：
*投诉事由
*详述事件/投诉理由
*提出要求
常用句型：
Letters of complaint
I am writing to complain about …
I am not satisfied with …
I must therefore insist that …
例题
You recently attended a one-day training course on health and safety. You were disappointed with the course and you have decided to write a letter of complaint to the training company.
* Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement.
* Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services.
* Do not include postal addresses.
* Write 120-140 words on a separate sheet.
范文：
GBG Certification Services
Good for business, good for you.
Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff.
Our one-day courses include:
Experienced and highly-qualified trainers
High-quality information packs
Small groups (maximum 8 people)
Price includes lunch and refreshments
All one-day courses run Monday-Friday from 9.30-17.00.
For more information contact:
Mora Geddings
GBG House
Summerfield Road
Oxford OX8 4DN
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