1. You are the manager of an office supplies company. A colleague has received a letter complaining about an order for office furniture. She has left the letter for you to answer and has written some notes on it.
Write a 120-140 word reply using the letter below and the handwritten notes.
Do not include addresses.
Bureautech
33 avenue Louis Blanc
75019 Paris
France
The Manager
Adhoc Designs
29 George Street
Dover
England
June 28 2001
Order No. B13 / 4620
|
Apologise |
|
Explain why |
|
Send next week |
In addition, two of the desks are badly damaged and will need replacing.
Also, we were told that as we were established customers, you would give us a special discount of 10 per cent off your catalogue prices. I note from your invoice that this discount has not been given.
I trust any future orders we place with you will be dealt with in a more satisfactory manner.
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