投诉信结构：
投诉事由
详述事件/投诉理由
提出要求
常用句型：
Letters of complaint
I am writing to complain about …
I am not satisfied with …
I must therefore insist that …
例题
l You recently attended a one-day training course on health and safety. You were disappointed with the course and you have decided to write a letter of complaint to the training company.
l Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement.
l Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services.
l Do not include postal addresses.
l Write 120-140 words on a separate sheet.
|
GBG Certification Services Good for business, good for you.
Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff. Our one-day courses include: Experienced and highly-qualified trainers High-quality information packs Small groups (maximum 8 people) Price includes lunch and refreshments All one-day courses run Monday-Friday from 9.30-17.00. For more information contact: Mora Geddings GBG House Summerfield Road Oxford OX8 4DN |
|
trainer was sick - replacement poor |
|
pile of loose photocopies! |
|
not true! |
|
explain what was wrong with lunch
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