For Poor Performance on a Service Contract (由于服务质量差而抱怨)
Dear Mr .Weidner .
Contract No. 17854
You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel. After each conversation, service is improved for a short time, and then reverts. back to the old standard that brought abort my original complaints. I will summarize in this letter my previous discussions about your performance.
You may wish to refer to our contract as you read my comments.
1. Windows :According to the contract, all windows are to be cleaned once a month. This is not being done. Often from six to eight weeks elapse between cleanings. Even when the windows are cleaned, the job is less than satisfactory.
2. Carpets: The carpets should be vacuumed after each workday. Although your service people do show up each day , their efforts can only be described as careless.
3.Miscellaneous: I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures, lavatories and ash trays, for example.
I call your attention to paragraph 7 in the contract, Mr.Weidner, in which the provisions for revocation of the contract are described. I do not like to consider such a possibility, but I must have your written assurance that all provisions of the contract will be met.
I will be pleased to meet with you once more to discuss the situation. I assure you that this is a matter of some urgency to me.
Yours faithfully,XXX
亲爱的韦德罗先生：您会记得，在过去六个月中，我们至少三次讨论过贵旅店服务质量低劣问题。每次讨论过后，服务质量在短时间内有所提高，但不久又退回到原先的水平。
在这封信中，我将就先前讨论问题做一概述。您在阅读此信时，也许需要参考我们的合同.
1. 窗户：遵照合同，每月清洗所有窗户一次。然而。此项工作并未得到落实。每次清洗相隔六至八周。即使窗户被清洗过，效果也不尽人意。
2. 地毯：每个工作日之后，应对地毯真空吸尘。尽管贵方服务人员每天露面，但工作很不仔细。
3. 各种事务：我可列举许多令人不满意的清洁工作，例如家具、卫生间、烟灰缸等等。
韦德罗先生，请您注意我们合同的第7段，有关终止合同的说明。我本人并不想考虑这种可能，但您必须书面保证履行合同中的所有条款。
我很愿意同您再次会晤，讨论相关情况。我向您保证，这件事对我来说非常的重要。
