BEC历年阅读真题详解(20)
Staff appraisals
Good preparation for staff appraisals can pay dividendsin terms of staff loyalty and satisfaction.Many managers,particularly those running smaller companies, feel they are toobusy to give their employees appraisals, and many staff clearlydread them. (0) ........... They provide the opportunity for themanager to have one-to-one discussions with an employee andfind out about any concerns, as well as identifying training needsand discovering career aspirations. They can make a staff member feel valued and so build loyalty.
The annual appraisal can either be a rewarding or painful experience. According to researchcarried out among 500 employees, the standard office appraisal is far from perfect.(8).............Thepossible outcome for the company is even worse; up to a quarter of employees will look for a newjob within two weeks of a bad appraisal and 40% within a month.
The quality of the appraisal lies with how the boss decides to carry it out. When it is done well,employees are able to use the feedback they receive to improve their performance. (9).............Sohow should a constructive appraisal be carried out? According to Andrew Gillingham, a consultanttrainer, appraisals can be manager-led, with the appraiser preparing a document and sharing it withthe employee. Establishing training needs and motivating the employee towards bigger and betterthings are part of this process. (10) ............. In both cases, Gillingham believes that theeffectiveness of the appraisal discussion can determine the performance of the company.
Gillingham believes that anyone who thinks it's just the employee who doesn't like the appraisalexperience has got it wrong. Too many managers regard appraisals as a waste of time.(11) ..............................Managing people is a difficult matter, and without the necessary training, manymanagers try to avoid the uncomfortable issues that often need to be discussed at appraisals.
Gillingham believes that calling the process an appraisal may be unhelpful.(12) ..........................In either case, it is important to ensure that the meeting is successful and resultsin better quality management. Gillingham firmly believes that the main thing is to emphasise anopen communications ethos in the workplace that gives staff a chance to talk about issues and feelvalued.
A Alternatively, managers may want the employees themselves to evaluate their workperformance.
B In larger companies, the people likeiy to do something with this information will be found inthe HR department.
C. Problems such as rushing through the appraisal and being appraised by a manager whodoesn't understand the employee's role were common concerns.
D Arguably, 'performance review' is more appropriate since it helps create correctexpectations from the meeting and indicates what will happen.
E This is mainly because they have not been shown how to carry out appraisals properly.
F But all too often, the format of the appraisal doesn't allow this.
G But this can be avoided and, given a more positive attitude from participants, appraisals canprove enormously useful for all involved.
