2011年商务英语辅导：考试课堂答疑精选(8)

　　1.问题：老师，您好，以下是我的两篇习作，恳请老师批改 谢谢！
　　The Managing Director of your company or organization has announced that reports on performance are to be produced are by all departments ,Your head of department has ask you to produce about your department for the managing director.
　　Write the report for the Managing Director ,explaining:
　　What aspects of your department function most effectively
　　Which aspect is most in need of improvement
　　How this improvement could be achieved.
　　Report on performance of marketing department
　　Introduction
　　This report sets out to give a general introduction of the performance of marketing department in the first season in 2009.
　　Findings
　　The following points summarise the key findings
　　Well functioned aspects
　　1. We have produced a new series of TV commercial which was warmly welcomed among our target consumers. The effect of our methods is striking.The soaring turnover of this season proved the correctness of our strategy.
　　2．  A market investigation was conducted in January. The findings reveals new fad and fashion among consumers.Thus we can keep abreast of the latest trend of our market.According to these findings,a number of constructive suggestions were brought forward.They were expected to be favorable in our future marketing plans.
　　The lower-performance aspects
　　1.       We got a total of 50 staff. As a matter of fact ,only half of them function well at their post.Our department is suffering from low efficient .
　　2.       Our methods of promotion was unidimensional .This year too much weight were gained to commercials ,we seemed to ignore other methods of promotion. Too little money was injected in other sales promotion activities.
　　Recommendations
　　According to the current circumstances of our department,it is advisable to do these improvements
　　1.       Introducing a new set of system to optimize our exsiting managing structure.
　　2.       Holding  training sessions and taking motivational practice to boost staff’s efficient and morale.
　　3.       Collecting suggestions and ideas about our work ,and give volunteers bonus.Therefore we are able to have more ideas in store to diversify our ways of working
　　Jane
　　Marketing Department
　　You work for an employment agency. The following is part of the letter you have received from a customer:
　　The temporary administrative assistant you sent to us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff,
　　Write a letter to the customer:
　　Apologizing for having sent the unsatisfactory temporary worker
　　Giving reasons for what happened
　　Explaining why what happened was exceptional
　　Offering some sort of compensation to the customer.
　　Dear Mr.Lee,
　　Thanks for your letter dated Sept. 30th,complaining about the temporary assistant we sent to you.I wish to offer sincere apologise for the loss we imposed on you .
　　It was all our fault.You said you wanted to employ an administrative assistant.but our employee typed in the wrong imformation ,Your requirement was mistaken as an law assistant.That is the reason we sent a wrong person to you.
　　Our company has been established for more than 10 years .We have successfully done thousands of cases like this and received good reputation in this sector. I can assure you that it was absolutely an exceptional which had never happened in our company.And no similar mistake will be made in the future .The employee who involved in the accident has already been punnished.Our operational system is planning to be optimized.The chance of  the similar accidentis bound to be reduced considerable.
　　I am terribly sorry for all the inconvenience.We deserve a refund on our unsatisfied service.The money will be deposited in your account instantly.If you do not satisfied with the compensation. Please contact us and demonstrate your thought toward this.