商务实战:如何给别人提出负面意见
Today’s advice comes from Jason Shen, co-founder of Ridejoy, a community-driven marketplace for people to share rides, via his piece on Lifehacker:
今天MBA小课堂的嘉宾是Ridejoy公司的联合创始人Jason Shen。Ridejoy是一个供人们分享游乐设施的社区主导型市场。本文节选自Jason在Lifehacker的作品。外语学习网
“Because many people shut down when receiving negative feedback, it's important to deliver that feedback the right way. As a startup founder, I give and receive a ton of feedback both positive and negative, so this is something I think about a lot.”
因为很多人在收到负面意见时情绪会很低落,所以用正确的方式提出反馈意见就显得尤为重要。作为一个创业者,我每天要收到和做出数以万计的反馈意见,积极的、消极的都有,因此我需要在提出意见这方面考虑得很多。
Giving and getting feedback for your work is an essential way to ensure growth in your career. But when it comes time to provide your employees with constructive criticism, managers should be mindful of the way it’s delivered. Shen offers some key do’s and don’ts for delivering negative feedback.
在你的工作中正确的提供和获得意见,能够促进你事业的发展。当为雇员提供建设性的批评时,经理需要注意谈话的方法。在提供负面意见时,沈先生给我们介绍了一些关键要素,什么要做,什么不要做。
Do show that you care about your employee and his or her work, and that you’re open to different solutions. Don’t generalize in your feedback or be disrespectful towards your employee. The key, notes Shen, is to “influence people and projects to make them better.”
你需要表现出你是真正关心你的员工和他们工作,而且乐于接受不同意见。不要在提出意见的时候,表现出对员工的不尊重。关键在于让人和事往好的方向发展。
“Negative feedback can be painful to hear, but if you can swallow your pride, it presents the opportunity to improve what you're working on.”
“负面意见听起来不太顺耳,但如果你能咽下你的骄傲,它将会改善你的工作。”
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