ALL 50 questions are compulsory and MUST be attempted
Please use the space provided on the inside cover of the Candidate Answer Booklet to indicate your chosen answer to
each multiple choice question.
Each question is worth 2 marks.
1 Which of the following are substantive tests used in the context of external audit of financial accounts?
A To establish whether a figure is correct
B To investigate why a figure is incorrect
C To assess whether a figure should be included
D To determine why a figure is excluded
2 The following are four styles of management identified by Blake and Mouton:
1. Team
2. Middle of the road
3. Country club
4. Authoritarian
Which of the following are the most task efficient managerial styles as suggested by Blake and Mouton?
A 1 and 3
B 2 and 4
C 1 and 4
D 2 and 3
3 In relation to the management of conflict, which of the following approaches will maximise the prospect of
consensus?
A Acceptance
B Negotiation
C Avoidance
D Assertiveness
4 Darragh has been appointed to the management team of a professional football club. His role includes coaching,
mentoring and counselling young players who have just signed contracts with the club for the first time.
The following are his main activities:
1 Helping the young players to settle in during their first week
2 Identifying each player's key skills and encouraging them to develop new skills
3 Advising the players on addressing personal issues, such as managing their finances
4 Helping the players to anticipate opponents' reactions
Which of the following matches the correct role to carry out in each of the four activities?
A 1. Mentor 2. Counsellor 3. Coach 4. Counsellor
B 1. Mentor 2. Coach 3. Counsellor 4. Coach
C 1. Mentor 2. Coach 3. Counsellor 4. Mentor
D 1. Counsellor 2. Mentor 3. Coach 4. Counsellor
5 According to Mendelow which group of stakeholders must companies keep satisfied?
A Those with little power and little interest in the company
B Those with a high level of power but little interest in the company
C Those with little power but a high level of interest in the company
D Those with a high level of power and a high level of interest in the company
6 Martin is an experienced and fully trained shipbuilder, based in a western European city. Due to significant economic
change in supply and demand conditions for shipbuilding in Martin's own country, the shipyard he worked for has
closed and he was made redundant. There was no other local demand for his skills within his own region and he
would have to move to another country to obtain a similar employment, and could only find similar work locally
through undertaking at least a year's retraining in a related engineering field.
Which of the following describes the type of unemployment that Martin has been affected by?
A Structural unemployment
B Cyclical unemployment
C Frictional unemployment
D Marginal unemployment
7 Which of the following is the MAIN function of marketing?
A To maximise sales volume
B To identify and anticipate customer needs
C To persuade potential consumers to convert latent demand into expenditure
D To identify suitable outlets for goods and services supplied
8 The following are sanctions used against companies for potentially unlawful actions:
1 Investigation of its financial affairs by a government department or agency
2 Imposition of a fine by the government's company registration body
3 Refusal of the external auditor to sign the financial accounts
4 Suspension of dealings in securities by the stock exchange
Which of the above are the consequences of a listed company failing to file its accounts?
A 1 and 2
B 1 and 3
C 2 and 4
D 3 and 4
9 The overall average age of a population in a country is directly dependent on two demographic factors: Birth rate and
death rate.
Assuming equal rates of change, which of the following must lead to an overall ageing of the population?
Birth rate Death rate
A Rising Rising
B Falling Rising
C Rising Falling
D Falling Falling
10 Gils is conducting an appraisal interview with his assistant Jill. He initially feeds back to Jill areas of strengths and
weaknesses of performance but then invites Jill to talk about the job, her aspirations, expectations and problems. He
adopts a non-judgemental approach and offers suggestions and guidance.
This is an example of which approach to performance appraisal?
A Tell and sell approach
B Tell and listen approach
C Problem solving approach
D 360 degree approach
11 What is the primary responsibility of the external auditor?
A To verify all the financial transactions and supporting documentation of the client
B To ensure that the client's financial statements are reasonably accurate and free from bias
C To report all financial irregularities to the shareholders of the client
D To ensure that all the client's financial statements are prepared and submitted to the relevant authorities on time
12 Marcus is charged with the leadership of a multi-disciplinary work team to oversee the development of a new
accounting system. He determines that he must ensure that he has representatives from each of the sections in the
finance directorate. He finds that the team starts to work well but gradually fails to deliver viable options. The meetings
deteriorate into arguments as to who is responsible for what. There is no clear sense of direction. No one seems to
take responsibility for the investigation of new options. No one seems to be assessing progress at each meeting.
Marcus may or may not be responsible for the following failures:
1. Failure to ensure effective team management
2. Failure to allow the team enough time to develop
Which failures is Marcus responsible for?
A 1 only
B 2 only
C Neither failure
D Both failures
13 Wasim is the Customer Services Manager in a large leisure park. The forthcoming weekend is going to be the busiest
of the year, as it is a public holiday. Wasim has to cope with several absentees, leaving him short-staffed in public
areas of the park. His manager has told him that he expects him to catch up with some administrative reports that
were due last week. Wasim also has to arrange for six new staff to be trained, who will be arriving imminently.
In order to manage his workload most effectively, what should Wasim do?
A Prioritise the tasks in relation to the most important business outcomes
B Deal with the reports that the manager insists be prepared
C Train the new recruits
D Carry out some of the work that the absentees would normally do
14 In order to discharge their duties ethically, finance directors must ensure that the information published by their
organisations provides a complete and precise view of the position of the business, without concealing negative
aspects that may distort the reader's perception of its position.
This duty describes which of the following ethical principles?
A Probity
B Honesty
C Independence
D Objectivity
15 Which of the following is a purpose of the International Federation of Accountants?
A Agreement of legally binding financial reporting standards across all member accountancy organisations
B Prevention of international financial crimes, such as money laundering and insider dealing
C Promotion of ethical standards in all member organisations
D Development of universally applicable detailed rules to deter inappropriate behaviours
16 The following government policies can be used to expand or slow down the level of economic activity.
1 Taxation
2 Public expenditure
Which of the following combinations of policy would maximise expansion of the economy?
A Increase 1 and increase 2
B Increase 1 and reduce 2
C Reduce 1 and increase 2
D Reduce 1 and reduce 2
17 Neill works as the procurement manager of JL Company, a large services company.
Information provided by Neill is most relevant to which of the following elements of the marketing mix?
A Physical evidence
B Distribution (or place)
C Price
D Processes
18 Which of the following are features of informal networks?
1 They undermine formal structures
2 They directly support management objectives
3 They develop spontaneously
4 They reflect patterns of power and influence
A 1 and 4
B 2 and 3
C 1 and 2
D 3 and 4
19 Malachi has been asked by his manager to obtain information about ABC Company, which is bidding for a contract
offered by Malachi's company in the near future. The two statements which he will be using as his sources are the
statement of financial position (SOFP) and the income statement (IS). The information he is required to obtain is as
follows:
1: The equity of the company
2: Operating costs as a percentage of turnover
3: Long-term borrowings
4: Liquidity
Which of the following correctly matches the above items of information with the financial statements in which
they would be found?
1. 2. 3. 4.
A SOFP IS IS SOFP
B IS SOFP SOFP IS
C IS SOFP IS SOFP
D SOFP IS SOFP IS
20 Linh owns a busy restaurant. She has had complaints from regular customers about diners failing to control their noisy
and unruly children, which is spoiling their dining experiences.
Which of the following courses of action would be regarded as a pluralist solution to this problem?
A Setting aside a separate section of the restaurant for families with children
B Not accepting bookings from families with children
C Advising customers that the restaurant is a family restaurant before they book
D Taking no action, assuming that those who complain will always be a minority
21 M Co has decided to outsource its IT support to N Co.
Which of the following are DISADVANTAGES to M Co as a result of this decision?
1 M Co becomes a more complex organisation
2 Urgent IT issues at M Co may not be resolved as quickly
3 Ongoing IT costs of M Co will increase
4 Longer term contracts with N Co are prone to disruption
A 1 and 3
B 2 and 3
C 1 and 4
D 2 and 4
22 The system used by a company to summarise sales and purchases is an example of which of the following?
A A transaction processing system
B A management information system
C An office automation system
D A decision support system
23 The following are stakeholders of a business organisation:
1. Manager
2. Customer
3. Executive Director
4. Supplier
Which of the above are CONNECTED stakeholders?
A 1, 2 and 3
B 2 and 4
C 2 and 3 only
D 3 and 4
24 ABC Co has a system which records details of orders received and goods despatched, invoices customers and
allocates remittances to customers.
What type of system is this?
A Management information system
B Decision support system
C Knowledge management system
D Transaction processing system
25 Role playing exercises using video recording and playback would be most effective for which type of training?
A Development of selling skills
B Regulation and compliance
C Dissemination of technical knowledge
D Introduction of new processes or procedures
26 Renata has attended a leadership development course in which she experienced a self-analysis exercise using the
Blake and Mouton managerial grid. The course leader informed her that the results suggested that Renata
demonstrated a 9·1 leadership style.
What other conclusions may be drawn in relation to Renata's leadership style?
1. She maximises the involvement of her team
2. She demonstrates little concern for people in the team
3. She balances the needs of the team with the need to complete the task
4. She is highly focused on achieving the objectives of the team
A 1 and 2
B 2 and 4
C 1 and 4
D 2 and 3
27 ABC sells mobile telephones. Each phone sold is supplied with a charger, earpiece, car charger and other accessories
which can only be used with ABC Co phones. Its predictive text style is also very different to that of other
manufacturers.
To which of Porter's five forces is this strategy intended to respond?
A Bargaining power of suppliers
B Bargaining power of customers
C Threat of new entrants
D Intensity of competitive rivalry
28 DEF Co supplies a patented bottled sauce through supermarkets and independent food shops throughout the world.
Which of the following represents the main barriers to entry in DEF Co's industry?
1. Supplier concentration
2. Access to distribution channels
3. Economies of scale
4. Industry growth rate
A 1, 2 3, and 4
B 1 and 3 only
C 2 and 4 only
D 2 and 3 only
29 Poor quality lateral communication will result in which of the following?
A Lack of direction
B Lack of coordination
C Lack of delegation
D Lack of control
30 The following are either characteristics of a co-operative or of a public limited company:
(1) Maximising the excess of income over expenditure not a primary objective
(2) Members can vote according to the number of shares owned
(3) Shares can be bought and sold through personal transactions of the members
(4) All members are invited to attend the annual general meeting and participate in decisions at the meeting
Which of the above are the characteristics of public limited companies?
A 2, 3 and 4
B 2 and 3 only
C 2 and 4 only
D 3 and 4 only
31 A company has advertised for staff who must be at least 1·88 metres tall and have been in continuous full-time
employment for at least five years.
Which of the following is the legal term for this practice?
A Direct discrimination
B Indirect discrimination
C Victimisation
D Implied discrimination
32 Which one of the following statements is correct in relation to monetary rewards in accordance with Herzberg's
two-factor theory?
A Pay increases are a powerful long-term motivator
B Inadequate monetary rewards are a powerful dissatisfier
C Monetary rewards are more important than non-monetary rewards
D Pay can never be used as a motivator
33 In a higher education teaching organisation an academic faculty is organised into courses and departments, where
teaching staff report both to course programme managers and to subject specialists, depending on which course they
teach and upon their particular subject specialism.
According to Charles Handy's four cultural stereotypes, which of the following describes the above type of
organisational structure?
A Role
B Task
C Power
D Person
34 Which pattern of communication is the quickest way to send a message?
A The circle
B The chain
C The Y
D The wheel
35 Which of the following measures will help an organisation to limit its environmental impact?
1. Recycling waste
2. Using energy efficient electrical appliances
3. Selecting suppliers carefully
4. Buying raw materials locally
A 1 and 2 only
B 2 and 4 only
C 1 and 3 only
D 1, 2, 3 and 4
36 Which of the following types of new legislation would provide greater employment opportunities in large
companies?
A New laws on health and safety
B New laws to prevent discrimination in the workplace
C New laws making it more difficult to dismiss employees unfairly
D New laws on higher compensation for employer breaches of employment contracts
37 What is the responsibility of a Public Oversight Board?
A The establishment of detailed rules on internal audit procedures
B The commissioning of financial reporting standards
C The creation of legislation relating to accounting standards
D The monitoring and enforcement of legal and compliance standards
38 Richard is a highly enthusiastic member of his team. An extrovert by nature, he is curious and communicative. He
responds to new challenges positively and has a capacity for contacting people, exploring anything new. However, his
attention span is short and he tends to become less involved in a task once his initial interest has passed.
According to Belbin's team roles theory, Richard displays the characteristics of which of the following?
A Monitor-evaluator
B Plant
C Resource-investigator
D Company worker
39 The aggregate level of demand in the economy is made up of government expenditure, __________, __________ and
net gains from international trade.
Which of the following correctly completes the sentence above?
1. Savings
2. Taxation
3. Investment
4. Consumption
A 1 and 3
B 2 and 3
C 3 and 4
D 1 and 4
40 James conducts a systematic review of suppliers' delivery notes.
Which of the following does the above control relate to?
A Distribution
B Credit limits
C Quality management
D Goods inwards
41 Which of the following statements about price elasticity are correct?
1. It is defined as the percentage change in price divided by percentage change in demand
2. An item which has an elasticity greater than one is price insensitive
3. An item which has an elasticity of less than one is said to be inelastic
4. If demand for an item is inelastic and its price falls, total revenue will decrease
A 1 and 2
B 2 and 4
C 1 and 3
D 3 and 4
42 FKT Company is considering the introduction of a code of ethics following media criticism of its selling practices.
Which of the following is most important when deciding on the content of the proposed code of ethics?
A The minimum acceptable standards of behaviour and conduct of employees (KEY)
B The legal requirements affecting the sales of core products and services
C The main issues of concern to customers who have made complaints
D The generally accepted standards by other companies operating in the same sector
43 Ilya is the union representative at Acorn College. He is also head of studies responsible for the recruitment and
appraisal of lecturing and administrative staff. The union is in dispute with the government over teaching salaries and
staffing levels.
What phenomenon is Ilya experiencing?
A Role ambiguity
B Role conflict
C Role overlap
D Role duplication
44 Jackie leads an established team of six workers. In the last month, two have left to pursue alternative jobs and one
has commenced maternity leave. Three new staff members have joined Jackie's team.
Which one of Tuckman's group stages will now occur?
A Norming
B Forming
C Performing
D Storming
45 In the context of fraud, 'teeming and lading' is most likely to occur in which area of operation?
A Sales
B Quality control
C Advertising and promotion
D Despatch
46 Which of the following should be considered first in order to establish an effective internal control system that
will minimise the prospect of fraud?
A Recruitment policy and checks on new personnel
B Identification of areas of potential risk
C Devising appropriate sanctions for inappropriate behaviour
D Segregation of duties in critical areas
47 Which of the following is a DISADVANTAGE of using a committee rather than an individual to make a decision?
A Slower decisions
B Unsupported decisions
C Autocratic decisions
D Unworkable decisions
48 Which of the following would be acting in the public interest?
1. An auditor publicly disclosing the identity of a whistleblower at a client organisation
2. An employee at an airline company reporting unsafe practices
3. An auditor of a charity reporting a material fraud
4. An accountant at a listed company reporting illegal accounting to a stock exchange regulator
A 2 and 4 only
B 1 and 3 only
C 2, 3 and 4
D 1, 2 and 3
49 The following activities are either legal or illegal.
1. Tax avoidance
2. Tax evasion
Which of the above are legal?
A 1 only
B 2 only
C Both 1 and 2
D Neither activity
50 According to Vroom:
Force (or motivation) = ___________ x ___________
Which of the following words complete Vroom's equation?
A Valence and Opportunity
B Expectancy and Needs
C Valence and Expectancy
D Needs and Opportunity
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